Return Policy

Last updated: January 25, 2025

Thank you for shopping at Mitch-Craft.com! We strive to create products that meet your expectations. However, because all items are made and sold under specialized conditions, once an order is received by the customer, all sales are generally final.

1. Final Sale

1.1. No Automatic Returns: In most cases, orders cannot be returned or refunded once they have been delivered to you.
1.2. Limited Circumstances: We may, at our sole discretion, offer a return, replacement, or partial refund in certain exceptional cases (e.g., product defects or shipping errors).

2. Issues or Concerns

2.1. Contact Us First: If you encounter any issue—such as damage, defects, or a missing item—please contact us within [x] days of receiving your order at mitch@oppositemind.com and include your order number and photos (if applicable).
2.2. Effort to Resolve: We will make every effort to fix any issues by providing support, troubleshooting, or guidance on potential solutions.

3. Discretionary Returns or Replacements

3.1. Case-by-Case Basis: Any return or replacement is granted solely at our discretion. We will evaluate each request based on details you provide.
3.2. Return Instructions: If a return is approved, we will provide you with specific instructions (e.g., return address, required packaging). You are responsible for return shipping costs unless stated otherwise.
3.3. Condition of Product: Products must be returned in original condition unless the issue relates to damage during shipping or a manufacturing defect.

4. Refunds (If Applicable)

4.1. Refund Process: If we approve a refund, it will be issued through the original payment method. Processing times may vary depending on your bank or payment provider.
4.2. Partial Refunds: In certain circumstances, we may offer a partial refund rather than a full refund, depending on the nature of the issue.

5. Shipping Costs

5.1. Non-Refundable: Original shipping costs are generally non-refundable. If a return is approved, you are typically responsible for any return shipping costs, unless otherwise agreed.
5.2. Returned Packages: If a package is returned to us as undeliverable, we may reship at your expense or offer a partial refund of the product cost at our discretion.

6. Contact Us

If you have any questions or concerns regarding your order or this Return Policy, please contact us:

Mitch-Craft
13771 N Fountain Hills Blvd, Suite 114-173
Fountain Hills, AZ 85268, USA
Phone: 602-652-2944
Email: mitch@oppositemind.com